Why Certification Matters More Than Ever
When investing in a ServiceNow rollout or optimization, the difference between success and a sub-par outcome often comes down to one thing—expertise. And not just general IT knowledge, but deep, certified, hands-on understanding of the ServiceNow platform.
What a Certified Expert Brings to the Table
A certified ServiceNow professional has proven their capabilities through rigorous training, examinations, and practical application. Whether it's ITSM, ITOM, or Asset Management, certifications represent more than just badges—they demonstrate a consultant's ability to align your platform investment with meaningful business outcomes.
Real Benefits of Working With Certified Experts
- Faster implementation and minimal rework
- In-depth knowledge of module-specific best practices
- Scalable and accurate configurations
- Assurance in areas like governance, compliance, and security
The Cost of Settling for 'Just Any Vendor'
A general IT vendor might offer an attractive deal, but their lack of certified expertise can result in:
- Flawed architecture
- Missed automation opportunities
- Higher support and maintenance costs
You don't want someone learning on your dime. You want someone who has done it before—and has the credentials to prove it.
Certified ≠ Partnered (And That's Okay)
Some of the best ServiceNow professionals work independently or with boutique firms that aren't official ServiceNow partners. But they're still certified—and often bring greater agility and a sharper focus on your business needs.
At TechEarnest, we emphasize deep platform expertise without being bound to license-driven agendas. This means unbiased, implementation-focused service, delivered with efficiency and clarity.
How to Validate a Certified Expert
When evaluating a consultant or firm, ask for:
- Certification ID and digital badges
- Module specializations (e.g., ITSM, ITOM, Asset Management)
- References from past clients with similar use cases
- Breadth of experience—have they served as architect, developer, or admin on projects?
Extra points if they've been hands-on across the full project lifecycle.
Final Thought
Certification isn't everything—but in a complex, enterprise-grade platform like ServiceNow, it's an excellent starting point. Combine certification with real-world experience and a track record of successful outcomes, and you've found the right consultant for your journey.
Frequently Asked Questions
Not technically—but it significantly reduces the risks of poor design decisions and costly errors.
Ask for their certification ID or digital badge. Most certified professionals can provide verifiable credentials.
Possibly—but their expertise often offsets future rework, performance issues, and rollout delays, making them cost-effective in the long run.
